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How can I return a product?

If you are not satisfied with the product you have purchased, please follow the return instructions on each Vendor’s page. This should also be available on each product page within the “Return Policy” section.

How many days do I have to return an item I have purchased online?

Products bought online from Innosport Marketplace can be returned within 14 days from the day that you receive the order, provided it is in its original condition.

WHEN WILL I RECEIVE MY REFUND?

HOW DO I PAY FOR MY ORDER?

For online orders, you will find several popular payment options available including credit card and Paypal.

All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and to prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers (SSL/HTTPS). This system prevents your credit/debit card from being fraudulently used by others.

MY PAYMENT HAS BEEN DECLINED

A payment decline can happen for a number of reasons. Please check your Innosport account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered to.

If the problem continues, please enter the details of another card.

HOW DO I SEARCH FOR A PRODUCT?

Are all the products listed on the website sustainable?

Our aim is to do the best possible research for you and collect the best products in the sportswear sector. That means that the products to be listed on our platform they must be developed in a way that considers sustainability at every stage of their life cycle, including design, production processes and business operations.

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