2. Who we are and how to contact us
3. How we collect your personal information
4. The types of information we collect
5. Ensuring your personal information is only used where lawful
6. How we use the information
7. Sharing your information
8. Your Rights
9. Third party links and services
11. Access to information
2. What cookies do we use?
Who we are and how to contact us
The Site and our Services are operated by or on behalf of Innosport Marketplace Limited.
How we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. We also look at how customers use our website, so that we can offer the best possible experience.
The types of information we collect
We only collect the information that is necessary to carry out our business, provide the particular service you have requested and to keep you up to date about all the latest exciting Innosport offers and news.
With regard to each of your visits to our site we will automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including [the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Ensuring your personal information is only used where lawful
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
How we use the information
At Innosport, we like to get to know our customers. We use the information you give us in a number of ways, including providing the services that you have requested, offering you a personalised experience and informing you about special events or exciting news. We also use the information we have to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
At Innosport we collect about you. We use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Sharing your information
We use selected third parties to manage and deliver customer relationship management including business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, advertisers and advertising networks that require the data to select and serve relevant adverts to you and others and analytics and search engine providers that assist us in the improvement and optimisation of our site. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by using the online contact form.
Third Party Links and services
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We do not allow anyone younger than 18 years old to use Innosport. Thus, we do not knowingly and directly collect personal data of persons below the age of 18. If you learn that anyone younger than 18 has unlawfully provided us with personal data and you are a parent or legal guardian of that person, please contact us and we will take immediate steps to delete such personal data.
To protect children’s privacy, we encourage parents and legal guardians to monitor their children’s Internet usage and instruct their children not to submit any personal data through Innosport.
A cookie is a small piece of data, typically consisting of letters and numbers. When you visit a website, the website may send a cookie to your browser and the browser will store cookies on your computer or mobile device. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website or mobile application.
Cookies are used by us and our third party partners as part of our Site. Details of the Cookies used on our Site and any applicable third party partner are set out in the table below.
In order to use some parts of Innosport you will need to consent to Cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of Innosport may not work properly and you may not be able to access all or part of Site.
What cookies do we use?
The list below sets out more information about the individual Cookies used on our Sites and the purposes for which they are used:
Internet Advertising Cookies
We hope that explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (this will open in a new window – please note that we can’t be responsible for the content of external websites).
Please check back frequently to see any updates or changes to our privacy and cookies policy.
For any questions regarding this policy, please contact us using our online form.